KITOMBA TRAINING

Here listed, are points to go over when training Kitomba. If you forget anything (which you will and this is perfectly OK) please ask any other trained team member, Alternatively, you can visit Kitomba One where you can find most answers. I would suggest going through this list after training on your own to ensure you remember how to complete all tasks listed. 

- The difference between Kitomba and Kitomba One. How to open both.
- Create a login for the employee. Pin number and Kitomba One
- How to make an appointment with an existing client
- How to make an appointment with a new client
- How to make an appointment within 24 hours ahead
- How to move an appointment
- How to rebook an appointment
- How to cancel an appointment
- How to make a sale of client service
- How to make a sale of walk in product
- how to make a sale of appointed client who wants product first and second time
- How to put through a future service sale, ie wedding deposit
- How to add another client to sale - ie clients daughter
- How to redeem a gift Card
- How to redeem a Voucher
- How to create discount, and who for
- How to make a gift voucher sale
- How to use client notes
- Setup targets and how to monitor them
- Block booking
- Book your books first
- How to enter a client card into the Kitomba correctly
- Confirm tomorrows appointments and how to check messages 
- How to allocate rooms
- How to use Petty cash and what for
- How to put through a product asInternal use
- How to confirm online bookings (selected team only)
​- How to adjust stocktake for products that have been delivered

End of day:
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